F. A. Q.s

After multiple unsuccessful login attempts, the account will be locked from using the DVR. Please restart the device and enter in the correct login information. If the login information doesn’t work or you cannot remember the login information, please contact our technical support.

The beeping is signifying that there is an abnormality with the device, most commonly a missing hard drive or net disconnection. To stop the beeping, press the power button on the device three times. If there are no plans to install a hard drive or connect the DVR to a network, the alarms can be disabled in Main Menu > Advanced > Abnormalities within the DVR.

There may be a loose data or power connection within the device. Open up the device and check the cable connections. If the issue persists, the hard drive may be faulty; please contact our technical support.

Yes, the devices can be viewed remotely when connected to the internet. On a PC, a device can be viewed and configured by entering in the DVR’s external IP address and HTTP port in the Internet Explorer browser (i.e. http://ip_address:http_port). Currently Internet Explorer is the only browser supported, however the PSS software can be used on most platforms. There are also apps for Android and Apple phones/tablets which can be found on the app store.

The TCP and HTTP ports of the device must be forwarded through each router connected to the local network. Please contact our technical support for more infomation.

Try running the Internet Explorer browser as Administrator (right click on the shortcut and select “Run as Adminstrator”).

Device Android Phone Android Tablet IPhone IPad Free gDMSS Lite gDMSS HD Lite iDMSS Lite iDMSS HD Lite Paid gDMSS (4.99$) gDMSS HD (10.00$) iDMSS (4.99$) iDMSS HD (9.99$) Paid gDMSS  (4.99$) -NEW APP-

The free phone app allows live viewing of 4 cameras simultaneously and the free tablet app allows up to 16. The paid version of all the apps allow playback of recorded footage.

IP cameras can cut the cost of labor associated with cabling analog cameras — IPCs can take advantage of pre-existing network cabling at the project location. IP cameras have a greater picture quality than analog since they generally use the newest technology (i.e. CMOS). Due to Onvif, IP cameras also generally have better compatibility with different manufacturers. In short, the advantages of IPCs depend on the project specifications, budget and integration.

The camera’s hardware needs to be modified internally to activate the slow shutter functionality. Please contact our technical support.

There is a good chance the IP camera and NVR are not synced to the same time/date. The best way to sync the time is to use the Config Tool located on our Software Download Center page to access your devices and sync the time to the PC running the tool.

The Config Tool is useful for detecting all DVRs/NVRs and IPCs connected to the network. The tool can perform various functions on the devices including changing the IP address, upgrading firmware and syncing the time/date.

The most common issue with having no response from the PTZ function is incorrect wiring. Make sure the A(+) and B(-) wires are connected to the correct slot in the DVR. In the Main Menu > Setting > Pan/Tilt/Zoom menu, select the same channel the PTZ camera is on and set the correct protocol, address and baud rate. These settings are typically set via dipswitches located internally or on a side panel in the camera; the user manual included with the camera gives detailed instruction on the location and configuration of the dipswitches. If using multiple PTZs, make sure each PTZ has its own address set up on the dipswitches and on the DVR and also make sure that both camera’s A(+) and B(-) wires are parallel connected to the DVR (PTZ1_A + PTZ2_A -> DVR_A, PTZ1_B + PTZ2_B -> DVR_B).

Chances are, each channel set to motion detect also has all other channels selected as the record channel in the DVR. Go to Main Menu > Setting > Detect and make sure that the correct Record Channels are selected for each channel.

One of the most common causes for a staggered or laggy stream is a slow network connection. If getting a faster internet service is out of the question, try viewing the extra stream rather than the main stream or login the Web Service with the WAN option selected rather than LAN (this will automatically view extra streams). Also lowering the bitrate for the extra steam may improve a slow feed.

This error usually occurs when the highest resolution is used on more channels than the DVR is specified to handle. For example, on the 16 channel Hybrid HF series, only 4 channels can be set to 1080P at max FPS. In the case where all channels are  set to 1080P resolution, the FPS must be set to 7 or lower. If the error still occurs, try lowering the resolution over all channels (i.e. 720P@15fps rather than 1080P@7fps).

Turn the DVR off. Next power on and during start up tap the “Shift” button located of the front panel about 15 times. This will set the DVR’s resolution back to default.

Under Main Menu > Settings > Detect make sure that all of the channels have a motion detect set up. Under each channels “Record channel” selection make sure that the corresponding channel is filled in. (Same channel as the one selected)

Under Main Menu > Settings > Networkmake sure that all IP Filter trusted sites are unchecked. Also Check to the DVRS max connections “0” will cause this error (20 Default setting) Last make sure that the ethernet wire is fully pluged in.

If at the DVR location make sure the mobile device’s wifi is turned off, or use the internal ip addres to set up the device. This is the most common problem, use of the external ip will not work when on the same network. Check your password in your device configuration to make sure that it is not starting with a capital letter.

How to set up DDNS

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