If you need to return or exchange an item, please call the Returns Department 407-442-3350 for a Return Merchandise Authorization number. We accept returns within 30 days of delivery. All merchandise must be new. Warranty SAFECAM will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of 18 months after the date of shipment.
Service and Support
If you have a problem with a product you have purchased from SAFECAM, we urge you to contact our technical support staff before returning the product. If a technician determines that the product is not working properly, an RMA number will be issued. Our technical staff is available to help you with any products via phone or online.
Support for Digital Video Recorders (DVRs) is limited to only that device. SAFECAM is unable to assist in networking issues such as disabling firewalls, routing ports, and/or configuration of routers and modems. Additional reference to Frequently Asked Questions and various user manuals and guides for common third-party networking equipment is available online at www.guardaplex.com/networking. In the event a DVR is returned for repair, all hard drives are subject to formatting and all data will be lost. We recommend that you back up to a secondary source prior to sending in for repair. Password protected and /or locked equipment requires the passcode/key for service.
Limitation of Liability
Guardaplex does not assume any risk and shall not be subject to liability for damages or loss resulting from the specific use or application made of the products. Guardaplex liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability relating to the product shall not exceed the price paid by the customer to Guardaplex for such products. Guardaplex is not liable for any special, incidental, or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Guardaplex or otherwise, or for any merchandise for repair left over six months.
The limited warranty does not cover loss or damage that may occur as a result of:
1. Improper return shipping, insufficient packaging, damaged contents, or lost packages.
2. Improper use or installation.
3. Inverted polarity or wrong voltage.
4. Cutting or splicing any cables.
5. Dropped equipment or intentional damage, use of an indoor camera outdoors, any misuse or tampering, and all other Customer Induced Damage (CID) not mentioned above will automatically void warranty.
6. Any act of god, including storm or lightning surges.
7. Removal of serial numbers or quality seals voids the warranty.